Refund Policy.

Refund & Replacement Policy

Your satisfaction is our priority. However as our products are fresh and perishable, we are unable to accept returns or offer refunds once an order has been dispatched, except in cases of damage.

How to Request a Refund or Replacement

Please contact us within 5 days of receiving your order at hello@wavingcat.uk with the following details:

• Your full name

• Order number

• A description and photograph of damage
  

Refunds will be issued to the original payment method (e.g., credit/debit card or PayPal) within 5 working days of approval.

Shipping & Delivery Responsibilities

Once your order leaves our facility:

• You are responsible for tracking and receiving your delivery.

• Our couriers may leave the parcel in a safe place or with a neighbour if you're unavailable.
  

Non-Refundable Scenarios

• Leaking tubs due to fermentation pressure (this is normal and safe).

• Late notification: If damage is not reported within 5 days of delivery.

• Incorrect shipping details provided by the customer.

• Improper storage after delivery.